Entering a rental unit and physical distancing

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Entering a rental unit and physical distancing    

A landlord can only enter a tenant’s unit in specific circumstances. In most cases, the landlord must:

  • give the tenant 24 hours written notice
  • state what day and time they will enter (between the hours of 8 a.m. and 8 p.m.)
  • state the reason for entering the unit

There are some exceptions to this requirement, for example, in case of emergency. If the landlord has a valid reason for entering the unit, a tenant cannot refuse to let the landlord in.

COVID-19 update: During this unusual time, patience and understanding from landlords and tenants are necessary to help stop the spread of COVID-19. Landlords are encouraged to request entry only in urgent situations and to follow physical distancing guidelines.

Landlords who are selling tenant-occupied homes are strongly advised to follow the guidance of the Real Estate Council of Ontario and avoid in-person showings. Landlords are subject to the Human Rights Code and have a duty to accommodate tenants under protected grounds, including people with disabilities. For example, conducting an in-person showing when a tenant has an immune-compromising condition could lead to a complaint under the Code.

People are encouraged to work together to protect the health and safety of tenants, landlords, and the public at large.

Wrona v. Toronto Community Housing Corporation, 2007 CanLII 3228 (ON SCDC), the Divisional Court held that the notice of entry must specify an actual time of entry. A broad window of time, in that case, six hours, during which the landlord may enter is not sufficient. The Court awarded the tenant a rent abatement of $1,000.00. The landlord repeated the violation two more times and the tenant was awarded another $1000.00 per violation. Total award $3000.00 plus costs.


Phone 1-844-253-5487

Email:   Toronto.ServiceCentre@akelius.ca

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